Priority - Privacy of customers
Details of document - Collection, Usage & Sharing of information
1. INFORMATION WE COLLECT FROM YOU
When you use our service ('IONAGE' app either on Google Playstore or Apple Appstore), we collect and store your personal information and vehicle related information which is provided by you. We do this to provide you a safe, efficient, smooth and personalized experience. This allows us to provide services and features that most likely meet your needs, and to customize the user experience meant for you.
We collect personally identifiable information such as the following:
While you may be able to access some of our services without being a registered member, access to certain activities/features requires registration which will require you to provide access to the above information. We reserve the right to use your contact information to send you notification, updates, news or offers based on your activities and preferences.
2. USAGE OF YOUR INFORMATION
We use the collected information including personally identifiable information and activity information to
Authenticate access to services. For example, Phone Number will be used for OTP authentication for account registration and login.
Provide better services and usability features to you. For example, your location information will be used to find nearby charging stations to be plotted on to the map view.
Uniquely identify users on our platform to provide a personalised service as well as safegaurd your transactions. For example, your Phone Number is used to identify and authorize all transactions including payments.
Develop, improve and optimise current features or services
Study and analyse the app usage patterns
Adhere to the policies and conditions
Communicate with the you via SMS, email or push notifications on transaction details, offers, features, products or services
3. SHARING OF YOUR INFORMATION
We will not be sharing any of your personally identifiable information(Name, Phone Number, Email ID, Profile Photo) to anyone for any reason. Your privacy is of utmost importance to us.
4. LINKS TO THIRD PARTY WEBSITES
Our website or app may contain links to other websites which may or maynot collect personal information of you. We and/our portal are not responsible for the privacy practices or the content of those linked portals.
5. SECURITY PRECAUTIONS
Our website/APP has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to security guidelines, protecting it against unauthorized access.
We may/may not use third-party advertising companies to serve ads when you visit our portal/APP. These companies may/may not use information (not including your name, address, email address, photo) about your visits to this and other portals/APP in order to provide advertisements about goods and services of interest to you.
7. OPT-IN & OPT-OUT
We will provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us (if at all you receive such communications in the future), after setting up an account.
8. CANCELLATION OF ACCOUNT & DELETION OF INFORMATION